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Our Services
Customer Support Services
1. REVIEW OF CURRENT COVERAGE'S
Existing Insurance Policies are reviewed to determine if current coverage's
address your unique exposures. We routinely utilize an Exposure/Coverage
Checklist to determine, in coordination with our client, if there are any
uncovered risk exposures applicable to your business.
Upon completion of the review of coverage's, a synopsis of current coverage's
and recommendations for improvements is provided to the client.
2. MARKETING & PLACEMENT
Insurance coverage's are marketed to a variety of carriers in order to obtain
the broadest of coverage's and the best premiums.
Final premium and coverage quotation are presented to the client for review and
the final placement decision is made by the client.
3. CERTIFICATES
Certificates of Insurance are issued upon request. An annual review of
Certificate Holder is done so that certificates can be issued automatically at
each renewal.
4. ENDORSEMENTS
Changes during the policy term are handled by us upon request of the client. The
change is requested, coverage bound and any additional or return premium charges
are verified for accuracy before being sent to our client.
5. ANNUAL AUDITS
Most Liability and Workers Compensation Coverage are written of an "auditable"
basis. Audits are checked carefully and verified before being forwarded to our
clients.
6. PREMIUM BREAK-DOWNS
Premium allocations between locations and/or Named Insured's are sometime
required - upon request of our clients we will allocate the premium desired.
7. INVOICES/BILLINGS
We will issue invoices to coincide with the requirements of our clients and to
coincide with break-downs.
8. INSURANCE BINDERS
Insurance Binders evidencing coverage in effect are issued and delivered to our
clients as soon as we have been advised by our clients that coverage is to be
affected.
9. AUTO IDENTIFICATION CARDS
Auto Identification Cards are issued immediately upon advice of the client that
coverage is to be effected.
10. SUMMARY OF COVERAGE'S
Each of our clients is provided with a comprehensive, easy-to-read summary of
coverage's in effect. This summary is updated on an annual basis or when any
endorsements are issued which materially affect coverage.
11. PROPOSALS
An annual proposal is prepared for each of our clients which includes coverage's
as existing or expiring as well as recommendations for improvements in coverage.
12. CLAIMS SERVICES
The need for proper coverage is never realized until a claim occurs. Therefore,
this is an integral part of any insurance program. We pay very close attention
to this part of the "Total Service Picture"
We have a fully staffed, experienced Claims Administration Department which is
set up to respond to monitor the more serious and/or problematic claims. Upon
receipt of a notice of loss, we will review the policies to determine the
applicability of coverage.
Follow up with the insurance carrier is provided to ascertain that your claims
are being handled in a fair, prompt and professional manner.
Loss activity and payment has an effect on premium charged, therefore, we review
all activity closely. If a frequency problem appears to be developing, we will
contact you to determine the cause of frequency and any measures which can be
implemented to avoid further loss.
We will provide you with periodic loss runs. These may be monthly, quarterly or
annually at your request.
Also, at your request, we will conduct a review of the open and closed claims
with your carrier. It is strongly recommended that you accompany the
RTI personnel to such review with the
insurance carrier.
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Workers Compensation
1. MANAGEMENT REPORTS
Evaluation and supplementation of insurance carrier Loss Runs to deliver
timely and meaningful statistical information.
Arranging for all available pertinent reports to be provided by your claims
examiner.
Preparation of Loss Analysis of frequency and severity of claims, type and
nature of injury and source of accident to identify loss trends.
2. MONITOR INSURANCE CARRIER SERVICE
Perform In-Person Claim File Reviews on an agreed basis
Pursue Claim Closures and evaluate the accuracy of Reserve amounts at critical
dates.
3. INSURANCE PLANS
Develop Bid Specifications for policy marketing
Provide understandable, meaningful and accurate "Spread Sheet" comparisons of
plan alternatives.
If beneficial, calculate the present value analysis the benefits of "Cash Flow"
options.
Forecast future liability under loss sensitive Retrospective Rating and
Retention plans.
4. EXPERIENCE RATING CALCULATION
Verify the accuracy of Bureau published Experience Modification Ratings.
Forecast future Experience Ratings.
5. CLASSIFICATION AND PREMIUM AUDIT ISSUES
Evaluate sources of audit differences and negotiate resolution with insurer of
Department of Insurance and Finance.
Review Classification of Operations and pursue alternative codes.
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Employee Benefits
1. PROGRAM DEVELOPMENT
Assist in development of corporate benefits strategy.
Consult on benefits:
Group Insurance (life, health, disability, dental, and vision)
Voluntary Payroll Deduction Coverage's
Retirement (401(k) plans, pensions and profit-sharing plans)
Section 125 (Salary Reduction plans)
2. PROGRAM DESIGN
Analyze plan design, recommend changes to meet management's objectives
Present new benefit plans and concepts for consideration (flexible benefits,
managed car programs)
3. FINANCIAL SERVICES
Maintain program on a cost effective basis
Negotiate renewals
Review funding alternatives
Market plans and price new benefits
4. MANAGED HEALTH CARE
Assist in selecting alternative delivery systems (HMO, PPO, pre-paid and
multi-option plans)
Assist with coordination and communication of alternate plans
5. EMPLOYEE COMMUNICATIONS
Edit employee booklets, summary Plan Descriptions
Prepare announcement literature - new plans or major changes
Conduct employee meetings
6. ROUTINE SERVICES
Prepare bulletins on topics of interest to employers
Assist in resolving claims disputes
Verify and process contracts and amendments
Assist with eligibility problems and contract interpretation
Review employer administrative procedures and make recommendations
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Risk Management
The following outline of Risk Management Services can be provided to all
RTI clients. These services may be subject to additional fees.
1. LOSS CONTROL REPORTS
Available for a wide variety of physical exposures and hazards
Insurance Carrier loss control visits are monitored, coordinated and
recommendations are negotiated on your behalf
Loss Control addressing all line of coverage's are available: Property, General
Liability, Automobile Fleet and Crime
2. CERTIFICATED OF INSURANCE - Monitoring
Review and/or monitoring of all Certificates
Set up manual or automated systems to analyze certificated provided to you in
conjunction with our "Insurance Requirement" services
3. ADVANCED PROPERTY RELATED SERVICES
In coordination with carrier loss control personnel, provide thorough analysis
of Property related loss exposures, recommend controls, provide advice on life
safety issues, and offer technical advice on sprinkler system improvement.
Provide financial analysis of business interruption exposures, including
coverage implications and options
4. SAFETY PROGRAM/CLAIMS MANAGEMENT DEVELOPMENT
In conjunction with your overall Risk Management plan, integrate a safety
program to include: Risk identification method, formation of safety committees,
selection and motivation of safety committee members, safety contests, long-term
goal setting and topics for safety meetings.
Personal involvement and structure provided to your safety committee by the
RTI Risk Management Staff.
Establish Claims Management program in coordination with
RTI Claims Administration Department
personnel.
5. SELF-INSURANCE FEASIBILITY STUDIES
Based upon actuarially sound principles, a detailed cost/benefit analysis can be
performed
Statistical analysis based upon probability theory used to recommend alternative
risk financing techniques
Recommendations provided on self-insurance funding levels, including initial
capital contributions and ongoing fund level maintenance
Recommendations provided on selection of outside services (i.e. claims
administration), if applicable
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Assurance from RTI Insurance Services of Florida, Inc.
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RTI Insurance Services of Florida, Inc.
was recognized by INC Magazine as one of the fastest-growing 500
privately held companies in the United States. In addition to this
national honor, RTI also was named the fastest growing independent
insurance resource in Florida.
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